Business Terms and Conditions

These Business Terms apply where the Customer books wholly or mainly for a trade, business, craft, profession, charity, public body or other organisation. They do not apply merely because a person uses a work email or business name; purpose determines status.

The Contract is between GoodyVan Ltd and the legal person named as Customer in the Booking Confirmation. GoodyVan is the contracting service provider, not a marketplace. It may perform through assigned drivers and subcontractors while remaining responsible under the Contract to the extent required by law.

Our core operating area is London and Greater London. Surrounding-area, national or international routes apply only when expressly accepted in the Booking Confirmation. International work may require separate terms.

Booking means the accepted order with a GoodyVan reference. Booking Confirmation means our written confirmation of the Customer, addresses, date or window, plan, scope, Goods and charges. Contract has the meaning in section 3. Quote means a written proposal before acceptance.

Customer means the business legal entity named in the Booking Confirmation. Goods means items accepted for packing, handling, transport, delivery or recycling. Package means Goods and their external packaging. Services means only the removal, office move, item or motorcycle delivery, furniture recycling, packing, dismantling, assembly, labour or related service listed in the Booking Confirmation.

Declared Value means current fair market replacement value for a comparable item of similar age, condition and specification, stated by the Customer and accepted by GoodyVan. Valued Inventory means the written item list, individual Declared Values, total load value and GoodyVan acceptance linked to the Booking. Special-Risk Goods include an item worth more than £500 and any art, antique, sculpture, piano, motorcycle, safe, fragile glass, sensitive equipment or item requiring unusual handling.

Working Day means Monday to Friday excluding public holidays in England.

The Contract documents apply in this order: an individually negotiated written amendment accepted by authorised representatives; the Booking Confirmation; the accepted Quote and Valued Inventory; these Terms; and a service-specific document expressly incorporated before the order.

A purchase order is an administrative instruction only. Customer boilerplate does not apply unless GoodyVan expressly accepts it in writing. A quotation is not a reservation and an automated acknowledgement is not acceptance.

The order becomes binding when GoodyVan confirms acceptance in writing and receives any required cleared payment or approved credit authorisation. The person accepting for the Customer warrants authority to bind the named entity.

A day-of-service instruction cannot vary price, liability or other legal terms unless confirmed through an authorised GoodyVan communication or invoice.

A Quote relies on the stated inventory, dimensions, weight, value, addresses, access, carrying distance, parking, floors, lift restrictions, hours, route, crew, vehicles, IT or specialist handling, packing, dismantling, assembly and disposal requirements. It is valid for the period stated or 14 days if none is stated, subject to availability.

A fixed charge covers only the agreed scope. An hourly or unit charge uses the minimum and rate shown in the Quote. Standard and Premium plan descriptions are service-specific and include only the features listed in the Booking Confirmation.

GoodyVan may propose a variation for a Customer-requested change, inaccurate or incomplete operational information, waiting beyond an allowance, extra Goods, extra stops or a newly identified safe-working requirement. A material variation requires written Customer approval before extra work, except an unavoidable disclosed rate directly caused by the Customer.

GoodyVan may choose a reasonably suitable route, vehicle, equipment and safe working method but will not materially reduce the agreed scope without consent, except for safety, illegality or an event outside reasonable control.

The Customer must provide complete, accurate and timely operational information, including responsible contacts, loading instructions, inventory, values, weights, dangerous-goods status, site rules, permits, security clearances, stairs, lifts, loading bays, working-hour restrictions, delivery deadlines and business-continuity requirements.

The Customer must provide decisions and access in time, secure systems and confidential information before equipment is moved, and arrange specialist disconnection, reconnection, decommissioning or testing unless expressly included.

The Customer must ensure the premises and instructions are lawful and safe and that authorised representatives are available. GoodyVan may rely on instructions reasonably believed to come from an authorised contact.

Every Special-Risk Good must be separately listed and valued before collection. The Valued Inventory must show the Booking reference, item description, quantity, current market value, total load value and any special handling, and must be expressly accepted by GoodyVan.

GoodyVan may require photographs, dimensions, serial numbers, proof of ownership or value, specialist packing, survey, risk assessment or additional charge. Acceptance of a Booking without written acceptance of a value is not acceptance of that value.

If the aggregate value exceeds the selected plan limit, the Customer must obtain a higher written limit or arrange its own insurance. GoodyVan may refuse an inadequately disclosed or uninsured special risk.

The Customer warrants that it owns the Goods or has authority from the owner and every person with an interest to enter the Contract, give possession and issue instructions. It must disclose financed, leased, title-restricted, confidential or third-party Goods.

The legal and billing entity must be identified before acceptance. A payment by an employee, parent, subsidiary, consignee or other person does not substitute the Customer, transfer rights or release liability unless GoodyVan expressly agrees in writing.

The Customer is responsible for charges even where it expects reimbursement from a third party. GoodyVan will correct an administrative error but need not retrospectively reissue an invoice to misstate the true contracting party.

Unless expressly accepted in writing, GoodyVan does not handle cash, securities, bullion, jewellery, precious stones, title documents, irreplaceable records, passwords, firearms, explosives, gas cylinders, dangerous chemicals, illegal or sanctioned goods, live animals, human remains, clinical or infested waste, perishables, temperature-controlled items, plants or any item unsafe for the agreed resources.

Dangerous Goods must be lawfully classified, documented, packed and accepted in writing. Motorcycles require a specific vehicle-transport Booking and compliance with preparation instructions.

GoodyVan may refuse, isolate, return or notify an authority about prohibited or undeclared Goods where reasonably required. The Customer is responsible for reasonable direct costs caused by its breach, subject to section 25 and excluding GoodyVan fault.

Unless GoodyVan packing is expressly included, the Customer must pack and label Goods for ordinary handling, stacking, vibration and road conditions, taking account of weight, fragility, confidentiality and the agreed transport method.

The Customer must secure internal movement, protect surfaces and projecting parts, avoid overloaded containers, back up data, remove confidential material not intended for carriage, and have appliances and systems lawfully disconnected and prepared.

GoodyVan may refuse visibly unsuitable packaging, require repacking or quote an additional service. It is not responsible for loss caused by Customer or third-party packing, but remains responsible to the extent its own breach caused the loss.

A handover record or signature proves receipt and apparent external condition, not concealed state. GoodyVan is not responsible for pre-existing concealed damage, missing contents, latent defect, internal weakness or inadequate internal securing, except to the extent evidence shows its breach caused physical loss or damage.

Where packing is agreed, GoodyVan will use methods reasonably suitable for the information and journey. The Customer must identify fragile, valuable, unusual, sensitive or previously repaired items.

Dismantling and assembly cover only listed items capable of ordinary removal-tool work. Specialist joinery, wall mounting, structural work, plumbing, gas, fixed electrics, IT commissioning and manufacturer-only work are excluded unless expressly accepted.

If reusable packaging is unsafe or extra resources are required, GoodyVan will seek approval for a material additional charge before proceeding.

The Customer must arrange lawful parking, permits, site access, loading-bay bookings and security authorisations unless allocated to GoodyVan. It must disclose stairs, lifts, carrying distance, floor loading, narrow access, vehicle restrictions and site hazards.

Known mandatory charges will be priced or objectively calculated before acceptance where reasonably possible. The Customer pays a disclosed parking, toll, ULEZ, congestion, ferry or access cost and a reasonable cost caused by inaccurate information or a requested change.

GoodyVan may stop or refuse work for a genuine safety, legal, security or property risk and will explain the reason. Customer personnel must follow reasonable safe-working instructions and remain outside controlled loading areas.

GoodyVan may evidence collection and delivery using item counts, external-condition notes, photographs, timestamps, GPS, signatures and transport documents. A signature confirms handover and apparent condition and is not a waiver of a valid concealed-damage claim.

The Customer must ensure the recipient checks counts and visible condition and records a reservation where practicable. Delivery to a named recipient, authorised representative or written safe place completes delivery. Risk after correct safe-place delivery passes to the Customer except to the extent caused by GoodyVan negligence.

Where mandatory carriage law requires a consignment note or other record it prevails. The CMR Convention may apply to qualifying international road carriage but does not automatically apply to furniture removals.

Times are estimates or windows unless expressly guaranteed. GoodyVan will use reasonable endeavours and communicate a material delay where practicable. The Customer must identify any deadline which is commercially critical before acceptance.

Neither party is liable for failure caused by an event outside its reasonable control to the extent it used reasonable mitigation. Such events may include severe weather, road closure, official action, widespread utility or communications failure, accident, breakdown despite reasonable maintenance, or industrial action not limited to the affected party’s workforce.

If material performance remains prevented, either party may end the affected part on written notice. The Customer pays completed work and committed reasonable cost; GoodyVan refunds prepayment for work it will not perform. Accrued rights remain.

If delivery fails because the Customer or recipient does not provide access, authority or instructions, GoodyVan may wait, return, redeliver or arrange reasonable temporary third-party storage after attempting contact.

The Customer pays reasonable, evidenced waiting, redelivery, handling and storage costs using a rate incorporated into the Booking Confirmation or agreed before material cost. GoodyVan remains responsible for costs caused by its breach.

No general warehousing service is provided unless expressly contracted, and any third-party storage conditions must be supplied or incorporated before use where practicable.

As at the Effective Date, GoodyVan Ltd is not registered for VAT. No VAT is charged, and a Quote, Booking Confirmation, invoice or receipt is not a VAT invoice. The stated total is the amount payable, subject only to an agreed variation under section 4.

If GoodyVan becomes VAT-registered, VAT will be charged only where legally required and the applicable treatment will be disclosed in the Quote or other pre-contract information. The Customer must pay by the method and deadline in the Booking Confirmation or invoice; no cash, credit or account facility is implied.

A deposit, staged payment, balance deadline, credit term or retention is effective only if stated in writing. The Customer may not set off or withhold payment except for an amount genuinely disputed in good faith and notified with reasons.

For a qualifying late commercial debt, GoodyVan may claim statutory interest, fixed compensation and reasonable recovery cost under the Late Payment of Commercial Debts (Interest) Act 1998, or an expressly agreed substantial contractual remedy, but not both for the same period. This does not apply to a consumer debt.

GoodyVan may correct an obvious invoice error. A price variation must follow section 4 and cannot be imposed privately by a driver.

Cancellation or rescheduling notice must be sent in writing to support@goodyvan.com and takes effect when received. Time is measured continuously in Europe/London time, avoiding weekend and bank-holiday gaps.

Unless the Booking Confirmation is more favourable, the maximum charge is:

• more than 120 hours before the start: committed non-refundable third-party and mobilisation costs only;
• 48 to 120 hours before the start: up to 30% of the Booking price;
• 24 to less than 48 hours before the start: up to 50% of the Booking price;
• less than 24 hours before the start, after dispatch, or for a no-show: up to 100% of the Booking price.

The charge will not exceed GoodyVan’s actual net loss after reasonable savings, mitigation and replacement work, unless a greater amount and its basis were individually negotiated and are enforceable. There is no double recovery.

If GoodyVan cancels without Customer breach and no reasonable alternative is accepted, it will refund prepayment for unperformed Services to the original method without undue delay, allowing for processor settlement time.

GoodyVan may use suitable employees, assigned drivers, agents and subcontractors while remaining responsible under the Contract to the extent required by law. The Customer has no separate contract with a GoodyVan driver merely because the driver performs the work.

A carrier, seller, freight forwarder or storage provider appointed by the Customer is not GoodyVan’s subcontractor. Handover between carriers concerns the externally presented Package unless inspection is expressly agreed.

International work is accepted only in writing after route, customs, sanctions, documents, liability regime and insurance are reviewed. Mandatory carriage law overrides inconsistent wording. Furniture removals and general freight may be treated differently.

GoodyVan will perform with reasonable care and skill using reasonably suitable people, vehicles and equipment. It is liable for direct physical loss of or damage to Goods to the extent caused by breach while Goods are in its custody or control.

Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate wrongdoing, or liability which cannot lawfully be limited. Every exclusion and limit is subject to the Unfair Contract Terms Act 1977 and other mandatory law.

Old, fragile, repaired, weakened or inherently defective Goods remain subject to reasonable-care obligations but cannot be guaranteed damage-free.

Compensation for an item will not exceed the lowest of reasonable repair, comparable replacement with similar age and condition, fair market value immediately before loss, and accepted Declared Value.

The aggregate physical-Goods limit across the entire Booking, all vehicles and all trips is £10,000 for Standard and £50,000 for Premium. It is one total limit, not a separate amount per vehicle, load, trip or item. A higher limit applies only if accepted in writing before collection and required assessment, insurance and charges are complete.

For an undeclared Special-Risk Good worth over £500, liability may be limited to £500 per item and £10,000 in aggregate per Booking only to the extent non-declaration materially affected risk assessment and the limitation is reasonable. It never protects GoodyVan from a liability which cannot be limited.

A plan limit is not an automatic valuation or insurance payout. Pair, set, salvage, depreciation, betterment and comparable-replacement principles apply as described in the accepted Valued Inventory and claims assessment.

Subject to section 19 and mandatory law, GoodyVan’s aggregate liability for other direct loss arising from a Booking is limited to the charges paid or payable for that Booking. This separate limit does not reduce the Goods limit in section 20 or apply to direct property damage where the limitation would be unreasonable.

Neither party is liable for an indirect or consequential loss. GoodyVan is not liable for loss of profit, revenue, anticipated saving, contract, opportunity, goodwill, reputation, data or business interruption, whether direct or indirect, except to the extent such exclusion is unreasonable or the loss arises from fraud, deliberate wrongdoing or another non-excludable liability.

GoodyVan is not responsible to the extent loss is caused by pre-existing condition, inherent defect, ordinary deterioration, inadequate Customer packing, inaccurate information, undisclosed fragility, unauthorised handling, or an event outside reasonable control and not by GoodyVan breach. Electrical or mechanical failure is excluded only where causation evidence supports one of those matters.

The Customer must notify visible shortage or damage at delivery where practicable, concealed damage within 7 days of discovery, and non-delivery within 21 days of the expected date. A quantified claim with supporting evidence should follow within 28 days. These periods do not override mandatory carriage law.

Late notice does not automatically extinguish a claim, but GoodyVan is not responsible for material prejudice caused by an unreasonable failure to notify or preserve evidence. The Customer must reasonably mitigate loss.

Provide the Booking reference, inventory, chronology, photographs, packaging, condition and handover records, proof of ownership and value, and repair evidence. Keep safe items and packaging for 14 days after a complete claim or until inspection is waived, with safety and practicality exceptions.

GoodyVan may inspect, obtain expert or insurer input and choose a reasonable repair, replacement or monetary remedy. Investigation or negotiation is not an admission.

Insurance references describe current business arrangements only and remain subject to the policy, insured party, excess, exclusions, territorial scope and risk acceptance. They do not make the Customer an insured person, create a direct claim against an insurer or increase contractual liability.

The Premium reference to £5 million Public Liability is not a £5 million Goods guarantee. Evidence may be provided on reasonable request with confidential material redacted.

The Customer must arrange its own cover for value above the accepted limit and for new-for-old, data, delay, business interruption, exhibition, fine-art, specialist, storage or international risks unless GoodyVan expressly accepts them.

For lawfully unpaid charges or uncollected Goods, GoodyVan may exercise a particular lien or retain possession only to the extent permitted by law and may charge reasonable notified handling and storage.

GoodyVan will not sell or dispose of Goods without fair written notice, reasonable opportunity to pay and collect, and compliance with the Torts (Interference with Goods) Act 1977 or other applicable law. Proceeds will be applied to reasonable sale, storage and Contract charges, with any balance accounted for.

The Customer will reimburse GoodyVan for reasonable, direct and foreseeable loss, third-party claim, fine or cost caused by the Customer’s material breach of sections 5 to 9, unlawful Goods, lack of authority, unsafe premises or inaccurate dangerous-goods information.

This obligation applies only to the extent the loss was caused by the Customer, is not already recovered elsewhere, and GoodyVan reasonably mitigates it. It does not cover loss caused by GoodyVan negligence, breach, fraud or deliberate wrongdoing. GoodyVan will notify the Customer and allow reasonable participation in a third-party defence where appropriate.

Each party will protect non-public commercial, technical and personal information received for the Contract and use it only for performance, legal compliance, insurance, claims and legitimate administration. Disclosure is permitted to personnel, professional advisers, insurers and subcontractors who need it and are bound appropriately, or where law requires.

Personal data is handled under the Privacy Policy and applicable law. The parties will identify and document their controller or processor roles where required. Contract acceptance is not consent to unrelated marketing.

Operational photographs, video, GPS, timestamps, signatures, call records and notes may be retained where reasonably necessary. Public marketing use requires an appropriate legal basis.

Each party will comply with law applicable to its Contract obligations, including health and safety, anti-bribery, sanctions, export control, dangerous goods, waste transfer and data protection.

The Customer must not ask GoodyVan to carry sanctioned, illegal or improperly licensed Goods or make an unlawful payment. GoodyVan may carry out proportionate identity, ownership, sanctions or destination checks and suspend while a genuine concern is investigated.

Either party may terminate for a material breach not remedied within a reasonable written period, or immediately where the breach cannot be remedied, involves fraud, illegality, violence, serious safety risk or insolvency to the extent lawful.

GoodyVan may suspend for overdue payment, unsafe or prohibited Goods, missing authority or information, or a compliance concern. It will act proportionately and resume when the issue is remedied.

On termination the Customer pays completed Services and reasonable committed cost, and GoodyVan returns prepayment for work not performed after lawful deductions. Accrued rights and provisions intended to survive continue.

No variation is effective unless in writing and accepted by authorised representatives. Neither party may assign the whole Contract without the other’s reasonable consent, except GoodyVan may assign to a group company or purchaser of its business without reducing Customer rights.

The Contract is the whole agreement concerning its subject matter, but nothing excludes fraud or fraudulent misrepresentation. If a term is invalid it will be removed or read down only as necessary. Delay is not waiver.

No person other than the parties has a right under the Contracts (Rights of Third Parties) Act 1999. Notices must be sent to the Booking contact or registered/contact details stated above and are effective on actual receipt.

GoodyVan may update terms for future orders. The version accepted for an existing Booking remains fixed unless both parties agree or law requires a non-disadvantageous change.

The Contract and non-contractual obligations arising from it are governed by the law of England and Wales.

Subject to any mandatory carriage regime, the courts of England and Wales have exclusive jurisdiction. Before proceedings, senior representatives should try in good faith to resolve a written dispute, but this does not prevent urgent relief or a limitation-period protective claim.